Delivery vs. Pickup?

Collecting your Order

To save money, you are welcome to collect your flatpack order and/or accessories from our factory.

We recommend you bring a blanket or similar packaging materials if your conveyance is rough, rusted or


After manufacturing, each component is shrink wrapped into manageable bundles. This allows us to stack individual bundles together for loading into various cars / trailers, as well as making it easier in delivery to site.

Custom Flatpack encourages safe manual handling practices to reduce personal risk.

Standard Local Delivery

Our standard local delivery is guaranteed to the front door of the house, lobby, construction site gate, or garage, where safe & clear vehicle access is available. Surcharges may be applicable where goods require delivery to upper levels, or difficult sites.

In the interests of safety, our delivery personnel will have final say on delivery.

It is the home-owners responsibility to ensure that any delicate surfaces (eg timber flooring) is protected against foot / trolley damage prior to delivery. Whilst all care is taken, Custom Flatpack accepts no responsibility for any damage sustained to the site or the products during delivery.

Staff are instructed not to remove shoes or any Personal Protective Equipment whilst delivering, in the interest of safety and compliance with our Occupational Health & Safety Policy.

PLEASE NOTE: Local Delivery will not occur in the rain, to protect your goods.

Standard Local Delivery is only available the Canberra / Queanbeyan region, within a 40 kilometre radius from our factory.

Interstate Freight

Our factory is based in Queanbeyan, on the border of the Australian Capital Territory.

When shipping interstate, all items are crated and palletised, ready for collection.

We utilise the services of Startrack for our interstate freight, however you are welcome to arrange your own freight services should you prefer an alternate or cheaper carrier.

Please be aware that cabinetry items are heavy and bulky.

Minimum freight costs interstate from $360 for NSW Outer Country, VIC Country, QLD, WA, SA, Tasmania and the Northern Territory. This rate will increase base on the weight of the shipment and the final destination.

Appliances are shipped at a flat rate across Australia. Please refer to the shopping cart for Appliance Delivery Only freight charge.

Accessories are shipped at a flat rate across Australia. Please refer to the shopping cart for Accessories Only freight charge.

Contact Details

Address: 11 Shropshire St, Queanbeyan, NSW, 2620

Showroom: 02 6298 1445

For quotes, please use our Quote Request Form

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